CDPAP PPL 2026: What You Need to Know Now | PPL First

CDPAP PPL: Everything You Need to Know in 2026

Navigating the CDPAP PPL system can feel like a maze. In 2026, many people in New York State are still figuring out how to adapt to the new Public Partnerships LLC (PPL) system for Medicaid services. Whether you’re a consumer (Medicaid recipient) or a personal assistant (caregiver), this guide is designed to give you clear, practical advice. Let's take the confusion out of the process and show you how to get the help you need, when you need it.

What Will You Learn?

• How to log in and register for PPL
• Troubleshooting common issues
• Understanding CDPAP changes in 2025
• Finding help and resources for consumers and caregivers

What is CDPAP and Why It Matters in 2026?

CDPAP Overview

The Consumer Directed Personal Assistance Program (CDPAP) is a Medicaid program that allows consumers (mostly elderly or disabled individuals) to choose their caregivers. This program is unique because consumers can hire family members or friends as their personal assistants (PAs). CDPAP allows more independence, but it’s been undergoing big changes. In 2026, New York State has moved all CDPAP participants from local Fiscal Intermediaries (FIs) to Public Partnerships LLC (PPL).

Why It’s Important Now

• Over 280,000 people are affected by this change in New York.
• Deadline changes: The original transition date was in Spring 2025, but now it’s pushed to August 2025.
• Legal issues: Ongoing lawsuits over the transition are delaying everything.

If you’re reading this, it’s likely because you want to continue receiving care or getting paid under the new PPL system. This guide will help you do that.

Step-by-Step Guide to Accessing CDPAP PPL

How to Log in to PPL

• Step 1: Go to the PPL@Home portal.
• Step 2: Enter your Medicaid Client Identification Number (CIN) and other required information.
• Step 3: If it's your first login, complete the onboarding checklist.

You’ll also need to use Time4Care for submitting timesheets. This system tracks the hours your caregiver works and helps ensure you get paid. Let’s dive into the next section to see how to do that.

PPL Registration: What You Need to Do

• For Consumers: You need to approve caregivers and manage their schedules.
• For Personal Assistants (PAs): You’ll need to verify your identity and complete a Mobile Health screening.

You can register online by visiting pplfirst.com/cdpap and following the instructions for your role (consumer or PA).

How to Track Time & Get Paid

• Step 1: Use the Time4Care app or the telephony system to submit weekly timesheets.
• Step 2: Track the payment process on the PPL portal.
• Step 3: Check pay rates to ensure you’re getting the right amount based on the PPL CDPAP pay rate.

If you run into issues, the PPL customer service phone number is 1-833-247-5346. Call for help with payments or technical support.

Common Issues with CDPAP PPL: Troubleshooting in 2026

PPL Portal Errors

One common frustration is the “4/26 checklist completed” error, which can block your progress. Here’s how to fix it:

• Fix: Re-check your checklist for missing items, like the I-9 verification.

Delayed Paychecks

It’s frustrating when paychecks are delayed, but here’s what you can do:

• Fix: Double-check that your timesheets are submitted correctly. If there’s a problem, contact PPL customer service right away.

Help with the PPL Dashboard

Many users see the “I-9 incomplete” error. Here’s how to solve it:

• Fix: Contact PPL support for troubleshooting. You may need to upload additional documents.

PPL Contact Information

If you’re stuck, always know how to contact support:

• PPL Customer Service: 1-833-247-5346
• Mobile Health Screening Line: For mandatory medical screenings.
• NY DOH Transition Hotline: For reporting issues with the transition.

What’s Changed in 2025: CDPAP Updates You Need to Know

Mandatory Medical Screenings & EVV Training

In 2025, Personal Assistants (PAs) need to complete Electronic Visit Verification (EVV) training and mandatory medical screenings before they can work. The Mobile Health app is where you’ll complete the screenings.

How to Stay Compliant

• For PAs: Complete all W-4 forms and tax documentation to stay compliant with new PPL rules.
• For Consumers: Make sure you’re approving timesheets before the deadlines to avoid delays in care.

Actionable Takeaways: How to Stay on Track with CDPAP PPL

Checklist for Consumers

• Approve caregivers’ hours by Sunday noon each week.
• Verify your Medicaid CIN on PPL@Home.
• Use the Time4Care app to submit timesheets.

Checklist for Personal Assistants (PAs)

• Complete your Mobile Health screening.
• Submit your W-4 and tax forms before the deadline.
• Use the Time4Care app to log hours every week.

If you follow these steps, you’ll be in good shape to stay compliant and avoid interruptions in care or payments.

F.A.Q.

What is CDPAP?

CDPAP (Consumer Directed Personal Assistance Program) allows consumers to hire friends or family members as their caregivers.

How Do I Log in to PPL for the First Time?

Go to pplfirst.com/cdpap, enter your CIN and personal details, and complete the onboarding checklist.

How Do I Find the PPL Customer Service Phone Number?

The number for PPL customer service is 1-833-247-5346.

Why Is My PPL Dashboard Saying “I-9 is Incomplete”?

If you see this error, it means your I-9 form is missing or incomplete. Contact PPL support for assistance.

Conclusion: Staying on Track with CDPAP PPL in 2026

Managing your CDPAP account under PPL may feel complicated, but with this guide, you have the tools and resources you need. Make sure to log in, stay on top of deadlines, and reach out to PPL customer service if you run into problems. By following the steps and tips in this article, you’ll avoid common issues and ensure that you or your loved ones continue receiving care and getting paid on time.

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